Frequently Asked Questions (FAQs)

Find quick answers to the most common questions about shopping with shoppapparel.com. If you need more detailed information, please explore the other sections of our Help Centre.

Ordering & Payment

How do I place an order?
Simply browse our website, select the items you love, choose your size and colour, and click ‘Add to Bag’. When you’re ready, proceed to checkout where you will be guided through the steps to complete your purchase.

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer payment through PayPal and other secure, regional online payment solutions for your convenience.

Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the checkout process. Your financial data is handled with the utmost security and is never stored on our systems.

Delivery & Shipping

What are my delivery options?
We offer a range of delivery options to suit your needs, including Standard, Express, and Next-Day delivery. The specific options and costs will be calculated and displayed at checkout based on your delivery address and the contents of your order.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s journey. You can also check the status of your order by logging into your account on our website.

Do you deliver internationally?
Currently, we ship to a select list of countries. You can see if we deliver to your location by entering your country at the checkout page. Any applicable customs duties or import taxes are the responsibility of the recipient.

Returns & Refunds

What is your returns policy?
We want you to be completely happy with your purchase. If you change your mind, you can return any unused and unworn items in their original packaging with the tags attached within 28 days of receipt for a full refund.

How do I return an item?
To initiate a return, please log into your account and navigate to your order history. Select the item(s) you wish to return and follow the instructions to generate a returns note. Pack the items securely and use the provided label.

How long does a refund take?
Once we receive your returned item(s) at our warehouse, it will be processed within 5 business days. The refund will then be issued to your original payment method. Please allow additional time for the amount to appear in your account, depending on your bank or card provider.

Products & Sizing

What should I do if an item is faulty?
We are sorry to hear that. If you have received a faulty item, please contact our customer service team through the website. We will gladly arrange a replacement or a refund for you after reviewing the issue.

How do I know what size to order?
Each product page has a detailed size guide specific to that item. We recommend you refer to these measurements to find your perfect fit. If you are between sizes, we often suggest sizing up for a more comfortable fit.

Account & Technical

How do I create an account?
You can create an account by clicking the ‘My Account’ icon at the top of the page and selecting ‘Register’. You will need to provide your name and email address and create a secure password.

I’ve forgotten my password. What should I do?
Click on the ‘My Account’ icon and select ‘Forgot Password?’. Enter the email address associated with your account, and we will send you a link to reset your password securely.

My discount code isn’t working. Why?
Please check the terms and conditions of the promotion to ensure your order meets the minimum spend requirements and that the code is still valid. Also, ensure you have entered the code correctly in the promotional box at checkout.